Support

Something not working, or an idea for the game? Write to support@islemarch.com with your phone model and the game version (shown at the bottom of Settings). We answer in English, usually within two working days.

Common questions

I bought “No full-screen ads” or the starter pack, but it is gone.

Open the Shop and tap Restore purchases at the bottom, or Settings → Restore purchases. Use the same Google or Apple account you bought with.

Is my progress saved online?

No. Progress is saved on your phone only, so it is lost if you delete the game or change phones. Purchases can always be restored.

How do I change my ad or privacy choices?

In the EEA, the UK and Switzerland: Settings → Privacy options. On iPhone, tracking permission is in iOS Settings → Privacy & Security → Tracking. More in the privacy policy.

Does the game need an internet connection?

No. You can play offline; ads and their rewards need a connection.

How do I get a refund?

Refunds are handled by the store: Google Play (request a refund) or Apple (reportaproblem.apple.com).

How do I delete my data?

Uninstall the game to delete your progress. There is no account to delete. For data held by our ad and analytics partners, see the privacy policy or write to privacy@islemarch.com.